Advantages when you book direct
Minibar drink for free
Enjoy a great regional fruit juice. Or a lemonade. Or something else ;-) Direct bookers are granted 1 complimentary non alcoholic minibar beverage. Valid per person in the room.
10% Discount in the Altstadt Shop
Be it our acclaimed Poka key chains, the sinful Schokov chocolate, Kusmi tea, products from Malin+Goetz etc..., having directly booked with us gives you a 10% discount on every product in our shop. Redeemable directly in our shop at the reception.
Your direct booking guarantees you the best price. If you do happen to find your room online at a better price, however, we will match the offer.
Flexible prepaid rate
Only with direct bookings you are entitled to both our flexible and our semi-flexible prepaid rate. With us you can benefit from the discounted prepaid rate and still cancel your reservation free of charge within 24 hours of the booking.
More room categories than on booking platforms
Whether online portal or a travel agency - third-parties only allow you to reserve certain room categories. When you deal with us directly, you are guaranteed to have all available room types to choose from. And with 61 different and unique rooms, you truly have the choice.
The best food - your exclusive restaurant guide
On your behalf, we tasted and sampled our way through practically all of Vienna. The result of our efforts is our own restaurant guide, which you will receive exclusively as a direct-booker when you check-in.
We take customer-assistance personally
When you book directly, we take account of your precise personal wishes. From our 61 different rooms, we are certain to find one that is perfect for you!
No hidden charges
The rates we list are guaranteed to be your bottom-line price.
Guaranteed free cancellation up to 72 hours before arrival
Have your plans or dates changed at the last minute? You can cancel your reservations without penalty up to 72 hours in advance (unless otherwise stated on your reservation confirmation).
The very latest availability status
No room available online? Contact us directly. We often have something come open at the last minute...
Reservations you can rely on
We stick to what we say. Immediately after making your reservation, you will receive a personal confirmation with all of the details we have discussed.
Treat yourself to greater luxury
If you decide at check-in you would like to upgrade to a higher room category (depending on availability), you pay only 50% of the upgrade price.