due to the current situation, in which changes happen very quickly, it is not always easy for us as a hotel to provide precise information about future bookings. But we promise you to monitor the situation closely and keep you updated.
Here you will find an overview of the different booking situations and how we as a hotel handle responsibility for our guests and employees.
Do you have a booking with us before and until April 30, 2020?
Due to the current situation, these bookings will of course be canceled free of charge. If you already plan to visit us at a later date, we will be happy to rebook your reservation free of charge or issue a voucher for redemption at a later date of your choice depending on availability. Please contact us at any time directly by email.
Do you have a booking within the next three months?
The best possible flexibility of course applies to all bookings made until June 30, 2020 during these times. If you have booked a flexible rate, you can cancel your reservation free of charge up to 72 hours prior to arrival. If you have booked a non-refundable rate, we ask you for your understanding, that we cannot cancel or change your reservation free of charge at that point in time, due to contractually agreed conditions. But be assured that in case the situation does not change until closer to your arrival date, we promise you best possible comfort and flexibility. You are therefore very welcome to keep your reservation, we are looking forward to accommodating you.
Have you made a non-refundable booking via a booking portal?
The change or cancellation of your booking must be made directly with the provider (Booking.com, Expedia, Agoda, HRS). We are ready to accommodate you as much as possible. For some portals, deposits made are not managed by us, but by your provider. If you have any questions, you can of course contact us at any time for information.
Would you like to make a reservation for the future?
We are more than happy if you do so. We strive to do the best for our guests in the current situation. This means that all reservations you place with us from March 20, 2020 can be canceled free of charge up to 72 hours before arrival. So plan your stay with us in the Altstadt Vienna. We're looking forward to welcoming you!
Your question has not yet been answered?
Then please contact us at any time by email or by phone at + 43-1-5226666, we are there for you.
Thank you for your understanding and support during this challenging time. We are already looking forward to reviving the "art of hospitality" with you very soon.
Until then, all the best and stay healthy!