General Terms and Conditions

Scope of Application

These General Terms and Conditions (GTC) govern the contractual relationship between Hotel Altstadt Vienna – Otto Ernst Wiesenthal Gesellschaft m.b.H., Kirchengasse 41, 1070 Vienna (hereinafter referred to as the “Hotel”) and its guests (hereinafter referred to as the “Contracting Party”). They apply to all reservations and stays at the Hotel Altstadt Vienna.

 

Conclusion of the Contract and Deposit

A lodging contract is concluded upon the Hotel’s written or verbal acceptance of the guest’s reservation and becomes binding upon receipt of a written confirmation from the Hotel. A valid credit card is required to guarantee the reservation. The credit card serves exclusively as security for any amounts that may be due in accordance with the cancellation policy, as well as for payment of the hotel services actually utilized.

 

Check-in and Check-out

The reserved rooms are available from 3:00 p.m. on the day of arrival. On the day of departure, rooms must be vacated by 12:00 p.m. In the event of a late departure, an additional day may be charged.

 

Cancellation Policy

Cancellations are free of charge until 11:59 p.m. (local hotel time) 4 days prior to the scheduled arrival date. If a cancellation is made after this deadline or in the event of a no-show, 100% of the total reservation amount will be charged. Changes that shorten the stay or reduce the total value of the reservation are also no longer permitted free of charge. The accommodation provider will take into account any actual savings or income from renting the room to another party on a case-by-case basis in favor of the contracting party. In consumer transactions, a reduction of the amount due is possible pursuant to § 7 KSchG in conjunction with § 1336(2) ABGB. The accommodation provider may collect the cancellation fees due under these cancellation terms by charging the credit card provided by the contracting party. Before charging the credit card, the accommodation provider shall inform the contracting party of the cancellation fees due and the intended charge at the contact address provided by the contracting party (in particular, the email address).

 

Payment and Prices

All prices are quoted in euros and include all taxes and fees. Should statutory taxes or levies, including the local tax, increase or decrease prior to arrival, the total amount will be adjusted (exclusively to the extent of the increase or decrease). The hotel accepts cash, EC cards, and major credit cards. Additional services such as bar charges, minibar items, parking fees, or other services actually used by the guest will be added to the hotel bill and presented to the guest for review prior to departure. Unless the guest settles the hotel bill otherwise upon departure, the hotel is entitled to charge the total amount shown on the hotel bill (room rate and any taxes and fees included therein, as well as the booked ancillary services) to the credit card provided by the guest.

 

Hotel Amenities

The room rate includes breakfast, our daily afternoon tea (homemade cakes and tea are served in the Red Salon from 4:00 p.m. to 6:00 p.m.), Wi-Fi throughout the hotel, and a Nespresso machine in every room. For guests arriving by car, the hotel offers parking passes for discounted parking in the nearest public parking garage in the Museumsquartier. Parking passes are issued upon arrival and must be returned at check-out. Passes are issued subject to availability.

 

Children

Children aged 2 and older are charged as adults.

 

Pets

Dogs are welcome upon request. A cleaning fee of 25 euros per day applies. Dogs are only permitted in the breakfast and lounge areas with prior approval. No other pets are allowed.

 

Rights and Obligations of the Contracting Party

The contracting party is obligated to pay the agreed-upon fee, as well as any additional costs for services used, no later than the time of departure. The contracting party is liable for any damage caused by him or his companions. Such damages will be billed.

 

Liability and Valuables

The accommodation provider is liable for damage or loss only to the extent provided by law and up to a maximum of EUR 3,000. Valuables may be stored in the in-room safe. In the event of loss or failure to return the items, the accommodation provider may charge EUR 250 for the replacement of the room key and EUR 100 for the replacement of the parking pass, and may charge these amounts to the contracting party’s credit card. These flat rates are based on the estimated replacement costs and are set so as not to constitute a disproportionate amount. They are not payable if the contracting party proves that no damage was incurred at all or that the damage was significantly less.

 

Smoking in the Room

The entire hotel is a smoke-free facility. A cleaning fee of €250 will be charged for any violation of this policy.

 

Other Damages and the Contractual Partner’s Legal Rights

The contractual partner is liable for other damages to the hotel’s property in accordance with general legal provisions. The contractual partner’s credit card will only be charged if the hotelier first informs the contractual partner of the alleged damage and the costs used to calculate the charge, and grants the contractual partner a reasonable period of time to respond. The contracting party’s statutory rights—in particular warranty rights, claims for damages, and the right to refuse performance pursuant to § 1052 ABGB in the event that the accommodation service is not provided in accordance with the contract—remain unaffected by this clause.

 

Alternative Accommodations

The accommodation provider may provide the contracting party with suitable alternative accommodations of the same quality, provided this is reasonable, particularly if the difference is minor and objectively justified. An objective justification exists, for example, if the originally intended room has become unusable, if guests already staying at the property extend their stay, if the property is overbooked, or if other significant operational circumstances or measures necessitate the provision of alternative accommodations. Any additional expenses incurred as a result of providing the alternative accommodations shall be borne by the accommodation provider.

 

Conduct at the Hotel

The contracting party is obligated to comply with the hotel’s house rules. In particular, guests are asked to be considerate of other guests, e.g., by avoiding noise. In the event of gross violations of the house rules or criminal acts, the hotel is entitled to terminate the accommodation contract with immediate effect.

 

Place of Performance, Jurisdiction, and Governing Law

The place of performance is Vienna. This contract is governed by Austrian law. The place of jurisdiction for all disputes is Vienna.

 

Miscellaneous

Should any individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. In the event of any gaps in these provisions, the relevant statutory provisions shall apply. To the extent that no provision has been made in these General Terms and Conditions, the General Terms and Conditions for the Hotel Industry (AGBH) of the Austrian Hoteliers’ Association (ÖHV), as amended from time to time, shall apply.

 

Note on the Right of Withdrawal

For contracts regarding lodging services for purposes other than residential use, where a specific date or period is stipulated for the performance of the contract (e.g., hotel reservations with fixed check-in and check-out dates), Section 18(1) Z10 of the Distance and Off-Premises Sales Act (FAGG) does not provide for a statutory 14-day right of withdrawal. This means that you cannot cancel your booking within 14 days without providing a reason solely on this basis. This does not affect any contractually agreed cancellation options or your other statutory rights (e.g., warranty and compensation rights).